Joint Commission Policy Statement
Infojini Inc. is committed to providing a higher standard of service and to the delivery of safe, quality patient care. Infojini, Inc. complies with the Joint Commission’s Standards for Healthcare Staffing Services. As our customer, you can have confidence that the processes within Infojini, Inc. support that the supplemental staff working in your organization have met the requirements established by the Joint Commission. To assure compliance with the Joint Commission Standards for Healthcare Staffing Services, Infojini, Inc. provides the customer a written description of the following service features.
The Infojini, Inc. office, located in Edison, NJ is open Monday through Friday from the hours of 8:00 a.m. – 6:00 p.m. Our local telephone number is (551) 285-0599 Extension 415. Outside of normal business hours, in the event of an emergency please contact us at (443) 270-2403.
In the event of an emergency, natural disaster or other uncontrollable event, Infojini, Inc. will continue to provide service to you through our corporate network form a location where phones and computers are functional. Infojini, Inc. will do everything possible to support you in meeting your needs during crisis situation(s). A copy of our Emergency Management Plan is available upon request.
Our goal is to always provide you with a consistent level of service. If for any reason you are dissatisfied with our service or the service provided by one of our healthcare professionals, we encourage you to contact the local manager to discuss the issue. Infojini, Inc. has processes in place to resolve customer complaints in an effective and efficient manner. If the resolution does not meet your expectation, we encourage you to call the Infojini, Inc. corporate office at (551) 285-0599 Extension 415. A corporate representative will work with you to resolve your concern. Any individual or organization that has a concern about the quality and safety of patient care delivered by Infojini, Inc. healthcare professionals, which has not been addressed by Infojini, Inc. management, is encouraged to contact the Joint Commission at www.jointcommission.org or by calling the Office of Quality Monitoring at (630) 792-5800. Infojini, Inc. demonstrates this commitment by taking no retaliatory or disciplinary action against providers when they do report safety or quality of care concerns to the Joint Commission.